At first glance Root Cause Analysis appears to be simplicity itself. The results are logical and easy to understand. This makes the method powerful. But getting good results is not a trick but a mindset.
To perform effective Root Cause Analysis requires a different way of looking at and thinking about incidents and quality problems. The Hadrion training is designed to accomplish this shift in mindset. From start to finish the participants are confronted with several (real) safety or quality incidents. They immediately have to apply the theory. They learn and adapt on the spot. The training is no place for idly listening.
Participants will also analyze an incident from their own work environment.
The training consists of two consecutive days. Day 1 has a morning and afternoon session of theory and practice. The morning session of day 2 lets the participants apply RCA to an incident from their own location. The afternoon session of day 2 is used to extend and expand their RCA skill.
The first training day is focused on the main tools of an RCA. In advance the participants receive a case with a set of questions. Participants learn to identify ABC-causes. They learn how to start a first exploration of a problem together with their team and uncover relevant questions. They learn to visualise all causalities in a cause tree, to make the problem clear to everyone concerned and pave the way for effective solutions. Finally they practise investigative interviewing.
During the morning session the participants can practice applying RCA to an incident that recently happened within their own location or company. The trainer is available for questions and support. The morning session closes as the participants present their results. The afternoon session is designed to extend and expand on practical RCA application. How to classify root causes? How to include the validation of facts? What can be learned about the Human factor?
The participants learn how to recognize the important elements that make up an incident or quality problem. They learn how to define, investigate, interview and analyze. They learn how to look beyond the direct causes to find the root causes of an incident or quality problem. They learn how to use the RCA tools to persuade key people (e.g. management) to implement improvement measures that work.
Contact us to explore the possibilities of a training at your location?
The training language is English
Reference materials are provided in the local language.
Often only the direct causes of a safety incident or quality problem are addressed. However, an incident is the symptom of root causes in the system. Without addressing these root causes, they will cause other incidents and quality problems. Root Cause Analysis (RCA) is a method and a powerful set of tools to search for and identify these systemic root causes. The tools also make the analysis persuasive and ensure effectiveness of corrective measures.
Root Cause Analysis is a powerful method that is invaluable to continuous safety and quality improvement.
Participants work in the industry, service sector or health care. They are involved in evaluating safety incidents, quality problem and/or complaints.
Each participants spends 12 hours attending the training and 2 hours on preparation.
Maximum 14 participants.
De workshop consists of two training days of 7 hour, Start time to be mutually agreed upon.
Fixed price, all-in, quotation. Includes: intake, travel, course materials and access to extra on-line materials.
At your location.
The training room is part of the experience and the effect of the training. The following is required:
Participants say the following about the training:
“Very practical. Lots of practice.”,
“Very usefull. Learned a lot”,
“Actually fun to do”,
“Very practical tools!",
"If you know how to do it, you can start immediately”.